Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days.
You will receive a notification once your order has shipped.

Delivery Process

  • Shipping typically takes 6–7 business days.
  • Delivery times may vary slightly based on your location.
  • Products are shipped via international express delivery directly from our factory in China.

Total Delivery Timeline

Estimated total delivery time: 7–10 business days.
Note: This may vary depending on your delivery address.

Express shipping is provided by FedEx Express, with an estimated delivery time of 3‑5 business days. Shipping cost and supported countries details will be displayed on the checkout page.

Both Standard and Express shipping fees are non‑refundable.

Shipping costs are paid to our carrier upon dispatch. These charges cannot be reversed once the order has shipped, so shipping fees will not be refunded for returns or cancellations.

Important Notice:

  • Do NOT place rush orders.
  • If you require urgent delivery, contact us via service@chillcarve.de before ordering.

Please note: Delays may occur due to:

  • National holidays
  • Warehouse shortages
  • Courier delays
  • Customs clearance
  • Extreme weather
  • Other unforeseen circumstances
    We appreciate your patience and understanding in such cases.

Standard Shipping Costs & Customs Fees

For Europe (EU):

  • Free standard shipping for orders > €99.99
  • Shipping fee €9.99 for orders <= €99.99
  • No customs fees within the EU
  • VAT included in all prices

For Poland, Czechia and Romania:

  • Free standard shipping for orders > zł 449.99 / Kč 2,499.99 / lei 549.99.
  • Shipping fee zł 49.99 / Kč 249.99 / lei 59.99 for orders below.
  • No customs fees within the EU
  • VAT included in all prices

For Swiss, Denmark and Sweden:

  • Free standard shipping for orders > CHF 99.99 / Denmark kr. 759.99 / Sweden kr 1100,00.
  • Shipping fee CHF 9.99 / Denmark kr. 79.99 / Sweden kr 110,00 for orders below.
  • No customs fees within the EU
  • VAT included in all prices

**Return shipping fee for Poland: zł 99.98. Return shipping fee for Czechia: Kč 499.98. Return shipping fee for Romania: lei 99.98. Swiss: CHF 19.98, Denmark: kr.159.98, Sweden: kr 220,00

Delivery Areas

We ship exclusively to European Union countries.

For shipment to UK & Australia & US & CA, please refer to our website www.chillcarve.com and www.chillcarve.co.uk

For inquiries about other regions, email service@chillcarve.de.

Address Changes

  • Address/order detail changes are possible within 24 hours of order placement.
  • No modifications permitted after this window.
  • You may return items per our Return Policy if needed.

Shipment Tracking

You will receive a tracking number via email once your order ships.

For further assistance:
📧 service@chillcarve.de

ChillCarve Service Team