Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days.
You will receive a notification once your order has shipped.

Delivery Process

• Shipping typically takes 6–7 business days.
• Delivery times may vary slightly based on your location.
• Products are shipped via international express delivery directly from our factory in China.

Total Delivery Timeline

Estimated total delivery time: 7–10 business days.
Note: This may vary depending on your delivery address.

Important Notice:

• Do NOT place rush orders.
• If you require urgent delivery, contact us via service@chillcarve.de before ordering.

Please note: Delays may occur due to:

• National holidays
• Warehouse shortages
• Courier delays
• Customs clearance
• Extreme weather
• Other unforeseen circumstances
  We appreciate your patience and understanding in such cases.

Shipping Costs & Customs Fees

For Europe (EU):

• Free shipping for orders > €99.99
• Shipping fee €9.99 for orders <= €99.99
• No customs fees within the EU
• VAT included in all prices

For Poland, Czechia and Romania:

• Free shipping for orders > zł 449.99 / Kč 2,499.99 / lei 549.99.
• Shipping fee zł 49.99 / Kč 249.99 / lei 59.99 for orders below.
• No customs fees within the EU
• VAT included in all prices

**Return shipping fee for Poland: zł 99.98. Return shipping fee for Czechia: Kč 499.98. Return shipping fee for Romania: lei 99.98. 

Delivery Areas

We ship exclusively to European Union countries.

For shipment to UK & Australia, please refer to our website www.chillcarve.com and www.chillcarve.co.uk

For inquiries about other regions, email service@chillcarve.de.

Address Changes

• Address/order detail changes are possible within 24 hours of order placement.
• No modifications permitted after this window.
• You may return items per our Return Policy if needed.

Shipment Tracking

You will receive a tracking number via email once your order ships.

For further assistance:
📧 service@chillcarve.de

ChillCarve Service Team